- How do I book a ticket online?
- How can I contact ODEON?
- Why don't I get the option of seat selection when I try to book?
- Can I book via other means than online (eg via telephone)?
- How do I know if my booking is confirmed?
- Once I have booked tickets online, how do I collect them?
- I have made a mistake with my booking - what should I do?
- Can I add extra seats to an existing booking?
- I want to book a ticket for a date that isn't displayed.
- Why are some films not shown at my local ODEON?
- What does each ticket mean?
- What does the 12A certificate mean?
- What forms of age related ID are acceptable?
- What do you classify as a Student?
- At what age does someone have to pay the adult ticket price?
- Can I take a baby into the cinema? Do I have to pay for them?
- Are the advanced screenings the full film?
- Does ODEON participate in Orange Wednesday?
- How can I find out what disabled facilities are available at my nearest cinema?
- One of our party has a guide or hearing dog.
- Do you show captioned films for the hard of hearing?
- What does Audio Described mean?
- One of our party is hearing impaired.
- Disabled guests and our booking process.
- If I am running late for the film will my seat be held?
- How much time do the adverts and trailers take up?
- I'm having problems viewing the trailers on the ODEON homepage and the film synopsis pages.
- I'm having problems with the automated Filmline service on 0871 22 44 007.
- When and how can I use my voucher for free tickets?
- What is the "Gallery"?
- What is included in the price of a "Gallery" ticket?
- What are "Premier" seats?
- Why don't you show more Bollywood films?
- What is "Verified by Visa" & "Mastercard SecureCode"?
- Where can I download the version of ADOBE FLASH PLAYER required for the trailers or for the booking process?
- Can I take bulky items into the cinema auditoria?
- What does FLS or Free List Suspended mean?
- Which cinemas can I use my ODEON Gift Card?
- How do I use my ODEON gift card online?
- What are Autism Friendly Screenings?
- What is D-BOX?
- Where is D-BOX available?
- Who can use D-BOX seats?
- D-BOX Warning
- How do I book a D-BOX seat?
- Are D-BOX seats available for all films?
- What is an e-ticket?
- When can I use the e-ticket?
- Which cinemas have e-tickets
- How do I print my e-ticket?
- How do I display the e-ticket on my phone?
- What are the terms and conditions for the 241 voucher I received when I bought my ticket at the cinema?
- What payment methods do you accept?
- Why do you charge a Remote Booking Fee?
- Why are there two sets of prices shown on the pricing page?
- What is ODEON Kids and do I need to be a member?
- Is it safe to use my credit or debit card to book online?
- I have purchased tickets online using my ODEON Première Club, do I need to pay a Remote Booking Fee?
By email: Click here to contact ODEON via email.
(Please note email response times can extend to a few days at busy periods - if you require a response within a few hours or if your enquiry is urgent please call one of the numbers listed below).
- Information & Bookings: 0871 22 44 007 (Calls cost 10p per minute plus network extras)
- Internet Helpline: 0871 224 1999 (Calls cost 10p per minute plus network extras)
- Gift Voucher Sales: 0800 88 89 11
- Credit Card Queries or Guest Service Concerns: 0800 88 89 50
Agents are available between 11am and 8pm most days
For some performances you can choose your seats for the whole auditorium, whilst for others, only certain sections of the screen can be selected by seat.
When you select a section of seating, it will either display individual seats where you can drag and drop your booking onto the seating plan or it will advise you that the section is unreserved and you cannot reserve specific seats. If your booking is for an unreserved section, you can still choose your seats when you enter the auditorium before the start of the film.
ODEON realise that it's not always convenient to book online. We have the widest range of methods of booking in the UK cinema industry, so you can quickly and easily book your cinema tickets. You can use any of the following ways;
- Using our fast and efficient Filmline on 0871 22 44 007 (Calls cost 10p per minute plus network extras)
- In person at our cinema box office (during normal box office hours) or using one of the ATMs
- Our iPhone or Android apps
- ODEON Facebook Event Planner
At the end of your booking a page will display to provide a confirmation number. Please keep a note of this number, as you will need to bring it along with your card you used to pay when collecting your tickets at the cinema. You will also receive an email to confirm your booking within 30 minutes. If the confirmation page does not display, you should check your email system to see if you have been sent the confirmation email. If you wish to double check, please contact our Internet Helpdesk on 0871 224 1999 (Calls cost 10p per minute plus network extras), where you can use our automated check my booking facility, or if you wish to speak to a live operator, they are available between 11am and 8pm.
You can collect your tickets from the Box Office or from the Automatic Ticket Machines in the foyer unless otherwise advised in your Booking Confirmation email.
You must remember to bring the card used during the booking process as this will be required to locate and issue your booking. At some cinemas you will be able use our "e-ticketing" functionality - if this is available it will be detailed in your Booking Confirmation email.
Please ensure that you arrive well in advance of the performance. If you arrive after the performance has started, admission may be refused to avoid distraction to the guests already seated in the cinema.
Please ensure you have any ID required for proof of age or eligibility for discounts ready when you go into the screen as this may be requested at the ticket check point and entry may be refused at the screen if valid I.D. is not produced when requested.
If you have not yet completed your booking (i.e. you have not yet been given a confirmation number or received your confirmation email) you can just close your browser window and start again.
However, if you have been given the confirmation number, your credit/debit card will have already been processed by Bookit Ltd and you should contact our Internet Helpdesk on 0871 224 1999 between 11am and 8pm (Calls cost 10p per minute plus network extras).
We sometimes have to wait until the film distribution companies fully confirm details about a film before we can put tickets on sale. As soon as we know the films and times they will be displayed on the website - usually this results in the tickets for next week appearing on the website on Tuesday evening or Wednesday afternoon.
Sometimes, due to public demand, tickets can go on sale a few weeks before their release date after agreement with the film distributors. To ensure you are informed about advance sales of key films, you can register with ODEON to receive promotional and weekly film times emails by clicking here.
We would love to be able to show every film. In certain situations we are unable to show some films due to reasons which are out of our direct control. You can find if a film is showing at another ODEON cinema using the Film Finder option. Film selections are changed weekly at each cinema.
Child - 12 years and under* Available for those from 2 to 12 years. Babes-in-arms under 2 are admitted free of charge.
Teen - 13 to 17* Available to those aged between 13 and 17 years of age. Proof of age may be required.
Adult - Ages 18+ Available to those aged 18 years and older. Proof of age may be required.
Senior - Ages 60+* Available to those aged 60 years and older. Proof of age may be required.
Student Available to those in full time education if they hold a valid form of ID such as NUS, NUS Associate, or ISIC (which must be presented at the Box Office to get the discount. This excludes ODEON Manchester Printworks only where these tickets can be purchased and collected at the ATM’s, but entry may be refused at the screen if valid I.D. is not produced when requested). ). Please click here for details of how to apply for an ISIC card (this will open in a new window)
Family Available to any group of 2 adults and 2 children aged 12 or under or 1 adult and 3 children aged 12 or under. To purchase family tickets online, just select one of the "Family" tickets, which will automatically add four tickets at a time to your booking. Family tickets are not available for ODEON Plus or special screenings and can not be used with any other offer or discount.
* Proof of age may be required for any discounted tickets. Note that for performances after 7pm, children under 12 may need to be accompanied by an adult. For the types of ID accepted please see the entry "What forms of age related ID are acceptable" below. References to adult above do not have the same meaning as adult for the purposes of the mandatory conditions on the exhibition of films relating to the protection of children from harm as contained in the Licensing Act 2003.
12A is a classification in the UK. It means that the BBFC have classified the film unsuitable for children under 12. However, they may still watch the film, as long as they are accompanied by someone over 18 at all times during the showing. Advice is given regarding the content of the film and the ADULT must decide if it is appropriate for the accompanying under 12. If you want more information about this or any other film certificates click here.
ODEON can only allow admission to films in accordance with the certificate the film has been granted by the British Board of Film Classification and we are required to check the age of anyone who looks (or we believe may be) underage. If you look younger than the age required for a film you may be asked to provide some ID. We are unable to simply take someones word on their age or the age of someone in their party.
This ID must include a photo and ideally should be one of the following: Passport, Photo Driving Licence, Student Card/School Pass with Photo and DOB, ValidateUK card, PASS-Scheme card, Connexions Card, Prove-it Portman Card or Citizen Card.
In our cinemas, a Student is classified as someone in full time education and holds a valid form of photo ID such as an NUS, NUS Associate, or ISIC card which clearly shows the period of validity. You must have the ID available for presentation as requested at the cinema.
Please click here for details of how to apply for an ISIC card (this will open in a new window).
All guests aged 18 and over will be charged the adult ticket price. Young adults between the ages of 13 and 17 can get the Teen rate. In addition, we also offer a student discount to adults aged 18 or over in full time education if they hold a valid form of ID such as NUS, NUS Associate, or ISIC (which must be presented at the Box Office to get the discount).
Except at BFI IMAX. Please click here to check ticket definitions at the BFI IMAX.
We try to accommodate babies as best we can, the majority of our cinemas will admit babies for U, PG or 12A films. We ask that you consider others when bringing your baby to the cinema, if he/she becomes distressed we request that you take them out of the auditorium. For babes in arms under 2 years of age there is no charge, however if the child takes up a seat you will be asked to pay for a child's ticket.
Yes this is the full film. An advanced screening is simply a unique opportunity to see the film before the official release date.
The Orange Wednesday offer is available at all ODEON Cinemas (except BFI IMAX). To get two tickets for the price of one for most performances on Wednesday (only for Standard performances in Standard seating) - either book online or just show the code when purchasing your tickets from the Box Office.
To book online, you will need to visit our website on the Wednesday of your visit and on step 4 (Payment Details) you will be able to enter your Orange Wednesday code to get the reduction.
Additional charges apply for the following:
The Lounge Tickets
Orange Wednesday is not applicable for certain ODEON Plus events, special screenings or where the paid ticket is obtained using ODEON Points. Please note that you cannot take advantage of the Orange Wednesday promotion when booking via the Filmline.
To view the Terms & Conditions and additional information on Orange Wednesday can be obtained from Orange's website, please click on this link.
Full details of cinemas' disabled facilities can be located on this website in the Cinema Information section for your local cinema. Please click here to check the disabled facilities at your local cinema Alternatively, you can make your enquiry by telephone by calling the ODEON Contact Centre on 0800 138 3315 (only calls regarding disabled facilities can be answered on this line).
Whenever a film is released with captions for the hard of hearing we do try to schedule it at our cinemas. Captioned for hard of hearing and Audio Described performances are listed separately so you can choose these specific performances.
In addition, the "Your Local Cinema" website provides full listings of captioned performances at ODEON and other cinemas. Please click here to go to the Your Local Cinema website (opens in a new window).
An Audio Described performance is a standard screening ideal for visually impaired people. It works by playing a recorded narration, explaining what's happening on screen - during gaps in the dialogue - through personal headphones.
The normal film soundtrack comes through the cinemas surround sound speakers in the usual way, so Audio Description is undetectable to anyone else in the auditorium not using a headset. Headsets are available on request at the cinema.
If you require a free carer to facilitate your visit to the cinema, ODEON participates in the CEA Card scheme where you can get a free ticket for your carer. If you have a CEA Card, you can register your card within the "My Details" of your online profile and everytime you book, our website will automatically ask you if you need the free carer ticket.
If you are booking for a small group which requires a wheelchair space and you can see a wheelchair icon on the seating plan, you can simply click on the wheelchair seat then select the number and type of tickets you require in the left hand ticket selection panel, then drag and drop then onto the seating plan onto the wheelchair seating. If you need a carer and do not have a CEA card or you have a large/complicated booking, please call our Accessibility Helpline on 0800 138 3315 between 11am and 8pm and they will complete the booking.
For further information on the CEA card, please contact The Card Network on 0845 123 1292 minicom/textphone 0845 123 1297 or select this link to visit the CEA Card website (opens in a new window).
Normally the advertisements and trailers last for approximately 25 minutes which should be added on to the total running time of the film. Please note the BFI IMAX only have 5 minutes worth of trailers.
You can download the latest version of FLASH for free by clicking here (opens in a new window).
We have a large number of different vouchers available, each has different terms and conditions, please check your voucher carefully for validity. At the present time you cannot use paper vouchers via the phone or online. In these instances bookings must be made in person at the cinema. The only exceptions are ODEON Guest Passes/Tickets, which can be used to book over the telephone (please see the reverse of the guest pass/ticket for details) There will always be a selection of films that your voucher can be used for, but please note that the use of vouchers may be restricted in the first few weeks of the release of a specific film - this is referred to as 'Free List Suspended' period. If you wish to check the FLS (free listed suspended films) listed films please click here. If you are unsure of the validity of your voucher for a specific film and/or time, please call the FilmLine on 0871 22 44 007 between 11am and 8pm (Calls cost 10p per minute plus network extras). Alternatively, please click here to contact us.
From the moment you open the star emblazoned doors of The Gallery you'll realise you're about to experience something very special. Begin your evening by relaxing in the exclusive bar before going through to the licensed auditorium. Slide into the luxurious large seats and enjoy your film with unlimited soft drinks, popcorn and nachos. All that and the best view in the house. The Gallery, which is available to over 18's only (excluding limited summer holiday teen screenings at Cardiff and Greenwich), can be experienced at the following ODEON cinemas: Cardiff, Greenwich, Liverpool One, Maidenhead, Manchester, Metrocentre and Norwich.
In some of our cinemas you can choose either a standard seat or for a little bit more opt to purchase a wider and more comfortable "Premier" seat in the best position in the auditorium.
We try to ensure a wide choice of film product, however with Bollywood films in particular there are usually only a few copies in the country, which we try our best to secure, but this it isn't always possible.
Verified by Visa and MasterCard SecureCode are products that are offered by Visa and MasterCard in conjunction with the bank who issued your card. Their aim is to make using your card online more secure through the use of your own private password.
ODEON & Bookit take the security of your credit or debit card details very seriously. We want to ensure that the transactions we accept are authorised by you and "Verified by Visa" and "Mastercard SecureCode" are additional safety measures to ensure that your card is not used fraudulently on our website.
If you are not registered, you can still book, however if your bank is participating in these schemes you may be asked to enrol during the booking process. You may opt-out of joining and continue with your booking as normal, however your bank may contact you to ask you to enrol with the scheme to make your card details more secure for future transactions.
Please note that we are unable to help with registration or password enquiries for "Verified by Visa" or "Mastercard SecureCode".
You can download the latest version of FLASH for free by clicking here (opens in a new window).
There will always be a selection of films that your voucher/passes can be used for, but please note that the use of vouchers/passes may be restricted in the first few weeks of the release of a specific film - this is referred to as 'Free List Suspended' period.
If you wish to check the FLS (free listed suspended films) listed films please click here.
Please check the Terms & Conditions on your voucher/pass before visiting the cinema.
ODEON Gift Cards are accepted in all UK ODEON/ABC Cinemas including BFI IMAX with the exception of the purchase of food and drink at "The Lounge" (in ODEON Whiteleys).
During the booking process, in Step 4, tick the box that says "Use an ODEON Gift Card in this transaction", you can then enter your 13 digit gift card number beginning starting with '2'. You then need to enter your 4 digit PIN and hit 'Use Gift Card'.
To check the balance of your card you can do so by calling 0800 888911 bewteen 11am and 8pm 7 days a week. Please have the gift card number handy. Alternatively, a Team Member at the cinema can check this for you.
These are special performances of recently released films which have subtle changes to the cinema environment which mean that people who have sensory difference may have a more positive experience than they would in a traditional cinema setting. Changes include the lights being kept on at a low level, the sound is turned down and there are no trailers or advertisements - just the film.
For more information on these screenings please check on the DIMENSIONS website. (opens in a new window).
D-BOX is a multi-sensorial revolution in cinema-going. Action and sound become motion.
Live the action with D-Box's patented Motion CodeTM technology - motion effects specifically programmed for the film are sent to your seat, creating an unmatched realistic immersive experience. Only the D-Box Motion System offers motion effects and intelligent vibrations perfectly synchronised with the action onscreen. The D-Box Motion system generates three types of movements - pitch, roll and heave - that move you forwards and backwards, from side to side and up and down. All of this combines to create the most amazing, all-encompassing cinema experience.
D-BOX is currently available at ODEON Liverpool ONE and ODEON Metrocentre. Book tickets now.
It is currently available at ODEON Liverpool ONE and Metrocentre.
D-BOX is available to all ages, where children under the age of 12 should be accompanied by an adult. Please refer to the D-BOX warning for specific detail on guest who should not use D-BOX seating.
The D-BOX motion system and motion enabled seats may be harmful to women who are pregnant, persons with heart conditions, persons with back, head or neck conditions or injuries, or those with other pre-existing medical conditions. The D-BOX system and motion-enabled seats should not be used by the persons described unless they have obtained advice from their doctor to do so.
The D-BOX motion system and motion enabled seats must not be used by children under the age of 12 years of age without adult or parental supervision. Booster seats must not be used on the D-Box motion-enabled seats.
Hot liquids must not be consumed or held whilst using the D-BOX motion system and motion enabled seats.
Neither D-BOX Technologies Inc. nor ODEON shall be liable for loss or damage caused by us or our employees or agents which arises from or is in any way connected with the use of the D-BOX motion system or motion-enabled seats where (a) there is no breach of a legal duty of care owed to you by us or any of our employees or agents, and/or (b) such loss or damage is not a reasonably foreseeable result of any such breach.
You can purchase a D-BOX seat just like any other seat. Look out for the D-BOX symbol next to the performances, simply click on your performance -you will then be able to select the number and type of tickets you require, make sure you select D-BOX.
No, the film has to be compatible and there are currently specific seats fitted ODEON Liverpool One and ODEON Metrocentre.
Please click this link to find out current films screening with D-Box technology.
E-tickets are a new feature that ODEON has introduced at some cinemas for online bookings. The e-ticket booking confirmation document and the confirmation e-mail now include a 2D barcode (QR code), and this means you don't have to collect your tickets at the cinema box office or ATM.
All you need to do is either print off your booking confirmation or e-mail and bring it with you to the cinema, or be ready to display it on your phone. You show it to our staff at the guest service point so they can scan it and admit you to the screen. It's very easy, but you can still collect your tickets at the cinema box office or ATM if you prefer - just remember to take your card with you (see 3. below).
Just a few things to remember:
1. If you use a printout, make sure it's clear and legible. (If it's smudged, damaged, crumpled, or faint then we may not be able to use it.)
2. If your booking is for more than one person, you all need to be together when you present your QR code. (It covers the total booking and can only be scanned once.)
3. Please bring with you the Credit/Debit card you used to make your booking. If you weren't asked for a Credit/Debit card when booking - don't worry - just bring along the Electronic Gift Card or the ODEON Premiere Club Card you used. (If there is a problem scanning your QR code, your card enables you to collect from the box office or ATM in the traditional way.)
You can use the e-ticket whenever you have made a booking online for any of the available cinemas.
If you have booked more than one ticket and some members of your party do not intend to come to the cinema together, you will need to collect your individual tickets from the ATM or Box Office as the QR code can only be scanned once.
E-tickets are currently available at:
ODEON Leicester Square
ODEON Liverpool One
ODEON Surrey Quays
How to print your tickets will vary depending on which internet browser or email provider you use. You should use the same route you would normally use to print from your computer. This can normally be found under "file" in your email or web browser navigation. We recommend that you print a copy of the booking confirmation email we will send you. However if this is not possible, you can print off the booking confirmation page when making the booking online.
You can display the e-ticket on your phone by opening up the email booking confirmation we sent you. Please have this ready before you reach the guest service point. Our staff will scan the QR code displayed on your screen, and you may need to scroll down the text.
For 241 vouchers received at the cinema between the 24th of August and the 13th of September, which are valid from the 7th of September to the 30th of September, please select this link to read the terms and conditions.
For 241 vouchers received at the cinema between the 14th of September and the 4th of October, which are valid from the 22nd of September to the 18th of October, please select this link to read the terms and conditions.
Tickets can be purchased in the UK using Visa, MasterCard, Visa Debit cards or American Express. Unfortunately, we are unable to accept JCB, Style or Duet cards.
ODEON Gift Cards can be used to purchase tickets online and you can also redeem your ODEON Première Club points against purchases of cinema tickets.
The Remote Booking Fee is a fee for booking your tickets remotely. It is payable in addition to the price of your tickets. The amount of the Remote Booking Fee will be displayed during the booking process. To assist you in understanding the amount payable, we will display headline ticket price inclusive of the Remote Booking Fee. We do not levy a Remote Booking Fee for tickets booked at cinema at the Box Office or ATM. If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.
If you purchase your tickets remotely (via our website, Filmline, Apps or Facebook) there is an additional Remote Booking Fee applied. ODEON is committed to working transparently in order to offer guests the best possible cinema experience and a clear booking process – so where a Remote Booking Fee is applicable, this will be shown as part of the upfront cost and displayed on our online pricing pages.
If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.
Our ODEON Kids gives the whole family the chance to see their favourite films all over again. You don't have to be a member and the great news is that tickets purchased at the cinema are just £2.50 except at Weston Super Mare (£2), Dundee, Bristol and Belfast (£1.50) and Worcester (£1) Dunfermline (£3) and Muswell Hill (£3). For tickets booked online or by phone a Remote Booking Fee applies to every ticket. Please note: The price information above is correct at the time of publication, but is subject to alteration.
ODEON Kids screenings are every Saturday and Sunday morning and during the school holidays they're on every day, so you'll never be stuck for entertainment. Please visit our ODEON Kids page for details of forthcoming ODEON Kids performances at your local ODEON by clicking here.
Yes the systems used are extremely secure. ODEON uses Bookit Ltd (a company within the ODEON family) to process your credit or debit card payment. Bookit uses various physical and electronic security measures to protect your personal information. Your transaction details are encrypted using SSL (secure socket layer) technology and BookIt Ltd uses highly reputable credit/debit card security software to process your credit/debit card transactions remotely. In addition, the use of "Verfied by Visa" and "Mastercard Securecode" increases the security around your card details.
Yes. The Remote Booking Fee of 50 ODEON Première Club points is a fee for booking your tickets remotely. If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee will apply.