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Home / Privacy and Cookie Policy

  1. Introduction
  2. The information we collect and how
    we use it
  3. Booking tickets
  4. Registration and hearing from us
  5. Cookies and similar technologies
  6. How we share information with third parties
  7. Updating your personal information
  1. Security
  2. Transfer of data outside the European Union
  3. Links
  4. Changes to our policy
  5. Accessing your personal information
  6. Contact us

Introduction

ODEON Cinemas Limited, ABC Cinemas Ltd, United Cinemas International (UK) Limited are members of the international ODEON/UCI group of companies. Contact us at Info@odeonuk.com for a list of ODEON/UCI group companies. Together these are referred to in this Privacy Policy as "ODEON".

ODEON Cinemas Holdings Limited, 54 Whitcomb St, London, WC2H 7DN. Registered in England No. 3878148

United Cinemas Limited (UK)Limited, Lee House, 90 Great Bridgewater St, Manchester, M1 5JW, Registered in England No. 1732125
  1. The purpose of this Privacy Policy is to assist you in understanding how we, ODEON, use personal information collected via this website, and the choices you can make about how your personal information is used. This Privacy Policy forms part of the www.odeon.co.uk Terms of Use. By submitting your personal information to this website, you are confirming that you have read and understood ODEON's Privacy Policy and that we may use your personal information described in it.
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The information we collect and how we use it

  1. You do not have to provide any personal information in order to browse on this website. Any information you provide will be held within and used by ODEON as detailed in this Privacy Policy.
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Booking tickets

  1. If you wish to book cinema tickets using this website, ODEON and Bookit Limited will need to know your name, email address, and credit card details. ODEON and Bookit Limited will use this information to process your booking request and send you an email confirmation.
  2. If you opt to use our "Quick Booking" service, you will be asked to provide your credit card details during the registration process and Bookit Limited will retain your credit card details so that Bookit Limited can save you time when you next book a cinema ticket. Bookit Limited will levy a Card Handling Fee when you pay by credit/debit card for processing the financial transaction. If you change your mind about Bookit Limited retaining your credit card details in this way, please visit the "Login" section of the website to modify your profile.
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Registration and hearing from us

  1. If you are over 18, you can if you wish register to receive information about film times and/or exclusive offers and news about cinema, film, entertainment and leisure. If you register, you are agreeing to our using your registration, contact details (including new contact details when you update your profile) and profile information, details of how you use this website and your purchasing behaviour with ODEON. ODEON will use this to understand what new services, news, competitions, offers and promotions from within ODEON and from our carefully selected partners, and changes to the website you might be interested in. ODEON will usually contact you with details of these by email, but may sometimes do so by text/picture/video messaging service, post or telephone. If we tell you about news and offers of organisations outside ODEON, we do not give them your details.
  2. You can change your mind at any time about which information services you receive by using the "Login" section of the website and amending your details, or by contacting us.
  3. From time to time, we may contact you by any of these methods to ask you to participate in a user survey. Participation in surveys is completely voluntary. Survey information will be used for the purposes of understanding guest trends, monitoring or improving our services and sometimes, to contact you with news and offers. From time to time, we may also send you a notice containing important information about this website, such as a notice telling you that we have updated our Terms of Use. Please note we may still contact you about surveys and with updated Terms even if you have asked not to receive film times and/or exclusive offers and news about cinema, film, entertainment and leisure.
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Cookies and similar technologies

  1. Your IP address and other information we collect using the technologies explained below, are used to help us analyse, develop, manage and market this website.
  2. What are Cookies?

    Cookies are a small piece of information placed on your computer's hard drive through your web browser to enable the sender to identify, authenticate and maintain specific information about how users behave when they visit and return to the website. Cookies make using the website's facilities quicker, easier and more convenient, and they enhance the website services or functions available to the user.

    You can deactivate cookies. The "help" button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser tell you when you receive a new cookie, and how to disable cookies.

    Please read this section in full before deciding whether to disable cookies as doing so may reduce your enjoyment of our website.
  3. First Party Cookies

    ODEON uses cookies, for example:
    • to gather and store information each time you visit this website so that we can remember you each time you visit the ODEON website. This helps us to build up a picture of your personal preferences, and generally how you use the website. We may use cookies to learn which pages you click on, which preferences you give when visiting the website (such as your favourite cinema), how you search the website, how often you visit, how popular the website or certain features of it are, and how popular the products and services we offer through it are. We may use this information to tailor your visits, and display content and advertisements reflecting your interests.
    • if you have chosen it as a personal preference, to remember your favourite cinema for your next website visit. You can deactivate this facility - click here for details on how to do this.
    • where the website has a time out facility, to require you to re-enter your password for security purposes
    • on some facilities which need you to give your email address and password to sign in, by remembering them to save you having to give them each time you sign in.
    Some facilities such as booking tickets, involve "session cookies" which temporarily retain information so you are not treated as a new visitor each time you move between web pages during your visit. Session cookies are not retained on your computer after leaving this site.

    If you choose to disable first party cookies you will still be able to view our website, but please note that you may not benefit from all the website’s features on your visits.
  4. Third Pary Cookies

    Most adverts which feature on our website are ODEON adverts. However we may feature external advertiser campaigns from time to time. Please note that if you view or click on these, your computer may receive a third party cookie, so for example, the advertiser can measure the performance of their adverts on our website. You can disable third party cookies if you wish. You should read the cookie policy of any third party advertiser you access through our website, in particular to find out how to do this.
  5. Web Beacons

    Our website and communications generated from your use of and/or registration on it such as promotional emails and film times updates (Cinemail), contain electronic images known as "web beacons" or "single-pixel gifs". Web beacons work in conjunction with cookies, and we may use them with our and with third party cookies, for example to:
    • count the number of visitors to the website
    • determine whether you have acted on an email or clicked on a link (for example where this is a condition of entering a competition)
    • compile aggregated statistics on how successful a specific marketing campaign or a competition has been
    • establish levels of interest in particular items or aspects of the website or particular products and services available on the website,
    • assess whether advertisements or competitions result in bookings being made,
    • understand how popular a particular film or screening is, and how interest levels vary between particular ODEON cinemas.
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How we share information with third parties

  1. From time to time we may need to pass your personal information to our advisers and to other companies and individuals to perform functions on our behalf. Examples include providing guest services, sending out guest communications, administering competitions, updating our guest lists, analysing data, providing marketing assistance, developing/maintaining our website, and processing credit or debit card payments. Bookit Limited processes credit/debit transactions for which it charges you a fee. We will transfer your personal information on the understanding that they keep it confidential.
  2. We reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to enforce our Terms of Use, to protect the security of this website, to prevent fraud, or otherwise to protect the legitimate interests of ODEON and/or its guests.
  3. From time to time we may share anonymous information about visitors to this site with third parties such as advertisers, business partners and sponsors, to help us and them analyse, develop, manage and market this website. This information will be shared in a way that ensures that your identity is not revealed.
  4. If ODEON or any part of ODEON's business is sold to or integrated with another business, we may transfer guest information (including your personal information) to the new owners to be used by them and their group of companies, in the same ways as set out in this Privacy Policy, including to continue providing you with the information services for which you registered with ODEON.
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Updating your personal information

  1. Please keep us informed of any changes in your personal details. You can update, correct or delete your registration information and change your choices about the information services you would like to receive, by using the "Login" section on the website.
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Security

  1. Please keep us informed of any changes in your personal details. You can update, correct or delete your registration information and change your choices about the information services you would like to receive, by using the "Login" section on the website.
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Transfer of data outside the European Union

  1. ODEON is an international group of companies, and some of our computers may be based outside the EU. This means that your personal information may be hosted or located outside the EU, where data protection and privacy regulations may not offer the same level of protection as applies in the EU. Please be assured that we will either retain control of your personal information in those countries, or require any recipients to comply with standards comparable to those in the UK.
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Links

  1. This website contains links to other websites which are not controlled by ODEON. This Privacy Policy applies only to www.odeon.co.uk. For example, if you click on a banner advertisement, the click may take you off this website. The fact that ODEON provides a link to any such website does not mean that ODEON endorses that website, and ODEON is not responsible for the privacy practices of any such website. You should check their privacy policy, and you provide personal information to such website at your own risk.
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Changes to our policy

  1. ODEON reserves the right to amend this Privacy Policy from time to time without notice. Amendments will take effect when posted on this website. Please check this page regularly for changes. If you access or use this website after any amendment to this Privacy Policy, you agree to be bound by the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you. If you have already registered with us, we will not materially change our Privacy Policy to make it less protective of privacy without obtaining consent from affected guests.
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Accessing your personal information

You have a right upon written request and payment of a fee, to have a copy of the personal information we hold about you.
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Contact us

Wherever possible, please use the "Login" section of the website to amend your personal details or registration preferences. You can contact us with any queries about this Privacy Policy at:

Guest Services
ODEON Cinemas
Freepost RLYS-SZAZ-KJAJ
Stoke-on-Trent
ST1 5SN
0800 88 89 50
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Privacy and Cookie Policy last updated 25 April 2006