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As we always take the safety and security of our guests very seriously, we would need to carefully consider the hazard that the items may cause if there was a need to evacuate the cinema. If you are not able to take the items into the auditoria then, in certain cinemas, we may be able to store the items for you but this would be at your risk.
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(Please note email response times can extend to a few days at busy periods ÂÂÂ- if you require a response within a few hours or if your enquiry is urgent please call one of the numbers listed below).
- Information & Bookings: 0871 22 44 007 (Calls cost 10p per minute plus network extras)
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Live agents are available between 11am and 8pm most days
Guide or hearing dogs will be welcome at our cinemas at all times.
Full details for cinemas' disabled facilities can be located on this website in the 'Guide to your cinema' section for your local cinema.
Alternatively you can make your enquiry by calling the Accessibility Helpline number or by using the Contact Us form. Both of which are available on our 'Contact Us' page.
An audio described performance is a standard screening ideal for visually impaired people. It works by playing a recorded narration, explaining what's happening on screen - during gaps in the dialogue - through personal headphones. The normal film soundtrack comes through the cinemas surround sound speakers in the usual way, so Audio description is undetectable to anyone else in the auditorium not using a headset. Headsets are available on request from the Cinema box office
Whenever a film is released with captions for the hard of hearing we do try to schedule it at our cinemas, however due to the limited number of copies available we are not able to show it at all our cinemas (especially if it the captioned version has already been shown at a nearby cinema). Captioned for hard of hearing and Audio Described performances are listed separately so you can choose these specific performances.
In addition, the "Your Local Cinema" website provides full listings of captioned performances at ODEON and other cinemas. Please click here to go to the Your Local Cinema website (opens in a new window).
If you require a free carer to facilitate your visit to the cinema, you can register your card within the "My Details" of your online profile and everytime you book, our website will automatically ask you if you need the free carer ticket.
If you need a carer and do not have a CEA card or you have a large/complicated booking, please call our Accessibility Helpline which can be located on our Contact Us page.
Please read this important information before booking D-Box tickets:
If you require a free carer to facilitate your visit to the cinema, ODEON participates in the CEA Card scheme where you can get a free ticket for your carer. If you have a CEA Card, you can register your card within the "My Details" of your online profile and everytime you book, our website will automatically ask you if you need the free carer ticket.
If you are booking for a small group which requires a wheelchair space and you can see a wheelchair icon on the seating plan, you can simply click on the wheelchair seat then select the number and type of tickets you require in the left hand ticket selection panel, then drag and drop then onto the seating plan onto the wheelchair seating. If you need a carer and do not have a CEA card or you have a large/complicated booking, please call our Accessibility Helpline which can be located on our Contact Us page.
For further information on the CEA card, please contact The Card Network on 0845 123 1292 minicom/textphone 0845 123 1297 or select this link to visit the CEA Card website (opens in a new window).
These are special performances of recently released films which have subtle changes to the cinema environment which mean that people who have sensory difference may have a more positive experience than they would in a traditional cinema setting. Changes include the lights being kept on at a low level, the sound is turned down and there are no trailers or advertisements - just the film.