Faqs

Help Categories

Accessibility

Expand all

As we always take the safety and security of our guests very seriously, we would need to carefully consider the hazard that the items may cause if there was a need to evacuate the cinema. If you are not able to take the items into the auditoria then, in certain cinemas, we may be able to store the items for you but this would be at your risk.

Guide or hearing dogs will be welcome at our cinemas at all times.

Full details for cinemas' disabled facilities can be located on this website in the 'Guide to your cinema' section for your local cinema.



Alternatively you can make your enquiry by calling the Accessibility Helpline number or by using the Contact Us form. Both of which are available on our 'Contact Us' page.

An audio described performance is a standard screening ideal for visually impaired people. It works by playing a recorded narration, explaining what's happening on screen - during gaps in the dialogue - through personal headphones. The normal film soundtrack comes through the cinemas surround sound speakers in the usual way, so Audio description is undetectable to anyone else in the auditorium not using a headset. Headsets are available on request from the Cinema box office

Whenever a film is released with captions for the hard of hearing we do try to schedule it at our cinemas, however due to the limited number of copies available we are not able to show it at all our cinemas (especially if it the captioned version has already been shown at a nearby cinema). Captioned for hard of hearing and Audio Described performances are listed separately so you can choose these specific performances.

In addition, the "Your Local Cinema" website provides full listings of captioned performances at ODEON and other cinemas. Please click here to go to the Your Local Cinema website (opens in a new window).

If you require a free carer to facilitate your visit to the cinema,  you can register your card within the "My Details" of your online profile and everytime you book, our website will automatically ask you if you need the free carer ticket. 



If you need a carer and do not have a CEA card or you have a  large/complicated booking, please call our Accessibility Helpline which can be located on our Contact Us page.

Please read this important information before booking D-Box tickets:




  • The D-BOX motion system and motion enabled seats may be harmful to women who are pregnant, persons with heart conditions, persons with back, head or neck conditions or injuries, or those with other pre-existing medical conditions. The D-BOX system and motion-enabled seats should not be used by the persons described unless they have obtained advice from their doctor to do so.


  • The D-BOX motion system and motion enabled seats must not be used by children under the age of 12 years of age without adult or parental supervision. Booster seats must not be used on the D-Box motion-enabled seats.


  • Hot liquids must not be consumed or held whilst using the D-BOX motion system and motion enabled seats. 


  • Neither D-BOX Technologies Inc. nor ODEON shall be liable for loss or damage caused by us or our employees or agents which arises from or is in any way connected with the use of the D-BOX motion system or motion-enabled seats where (a) there is no breach of a legal duty of care owed to you by us or any of our employees or agents, and/or (b) such loss or damage is not a reasonably foreseeable result of any such breach.




These are special performances of recently released films which have subtle changes to the cinema environment which mean that people who have sensory difference may have a more positive experience than they would in a traditional cinema setting. Changes include the lights being kept on at a low level, the sound is turned down and there are no trailers or advertisements - just the film.



For more information on these screenings please check our dedicated Autism pages

Please see our Contact Us section on the website.

If you require a free carer to facilitate your visit to the cinema, ODEON participates in the CEA Card scheme where you can get a free ticket for your carer.  If you have a CEA Card, you can register your card within the "My Details" of your online profile and every-time you book, our website will automatically ask you if you need the free carer ticket.



If you are booking for a small group which requires a wheelchair space and the film you have chosen is in a wheelchair accessible screen, you can simply click on the wheelchair accessible option on the left and then select the number and type of tickets you require.  If you need a carer and do not have a CEA card or you have a large/complicated booking, please call our Accessibility Helpline which can be located on our Contact Us page.



 For further information on the CEA card, please contact The Card Network on 0845 123 1292 minicom/textphone 0845 123 1297 or select this link to visit the CEA Card website (opens in a new window).

Love Rosie in cinemas October 22
Sorry, this performance is sold out.
Sorry, this performance is not available.
Starts:
Screen:

Booking is temporary unavailable. Please try again later.

Free passes restricted - Find out more
This is an Audio Described Performance: This performance is Audio Described for the visually impaired via headphones available from the Box Office.
This is a Subtitled Performance: Displays subtitles on screen to benefit guests who may be hard of hearing.
Important - this performance is in the early hours of the date shown. E.g Tues 00:15 would be first showing, early hours of Tuesday morning/late night Monday. Find out more
Note - Please note this is an early morning AM performance for the date listed, not an afternoon/evening PM performance. Find out more