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Of course! Guide dogs and hearing dogs are always welcome at our screenings.
We believe the inspiring cinema experience is for all. So whenever a film comes out with captions, we do everything we can to book it. Just look out for our captioned and audio-described screenings in our listings.
Unfortunately, we can't show all films with captions every day, so we try to rotate screens and films to ensure over a month period we make our screenings as widely available as possible.
Our audio-described screenings bring the on-screen action to life for our guests with visual impairments. If you have difficulty seeing the screen, just chat to the cinema host at your cinema box off and they’ll give you a set of headphones to wear.
During gaps in the film’s dialogue, a narrator’s voice will play through the headphones explaining all the action on screen. Meanwhile, the film’s soundtrack plays through the cinema soundsystem as normal. Which means guests can enjoy the film both with and without audio description.
We believe everyone should have access to the magical film experience. So we’re committed to providing the facilities, equipment and processes needed to welcome disabled guests at our cinemas. For the most part, booking your tickets will be as normal, but below are a couple of small yet important differences to look out for.
If you’re booking for yourself or a small group and need a wheelchair space, first check your film is showing in a wheelchair accessible screen. If it is, then the rest is easy! Just click the wheelchair accessible option on the left, pick the number and type of tickets you want, and get set to be whisked away to another world.
As a member of the CEA Card scheme, we offer free tickets for carers.
Just head to your cinema’s webpage! Go to the ‘Cinemas’ tab on our homepage and select your cinema. Then scroll down to the Accessibility section. You’ll find everything you need to know under the Accessibility tab.
Want to chat to someone about disabled facilities at your cinema? Just call our accessibility helpline on 0800 138 3315 (Textphone: 18001 0808 1560 609).
As part of our commitment to opening the inspiring cinema experience to all, we offer free entry to carers. If you’d like a carer to join you when you come to see us, just register your CEA card in the ‘My Details’ section of your online profile. From then on, every time you book, you’ll automatically be asked if you’d like to include a free carer ticket with your booking.
If you’d like your carer to come with you but don’t have a CEA card or your booking is a little on the complicated side, just call our accessibility helpline on 0800 138 3315.
Our autism-friendly screenings are special showings that have been subtly adapted to give autistic guests a more inspiring cinema experience. Brighter lighting. Lower volume. No trailers or advertisements. These changes combine to make the cinema a more inviting setting for our autistic guests.
We’ll always do all we can to let you bring your belongings in with you. But if there’s one thing more important to us than your convenience, it’s your safety.
If we think your item could block the way in an evacuation, we may ask you to leave it outside. In this case, we’ll always try to find somewhere to look after it for you, so you can give yourself over to the film world before you in maximum comfort.
In the instance of pushchairs and prams, these cannot be taken into a screen for fire and safety reasons.