Faq Search Results

FAQ Results (13)

Where can I collect my tickets?

You must take your credit/debit card with you to the cinema. You can collect your tickets from the cinema box office or from the Automatic Ticket Machines.


Which cinemas have e-tickets?

E-tickets are currently available at:




  • BFI IMAX

  • ODEON Derby

  • ODEON Leicester Square

  • ODEON Liverpool One

  • ODEON Metrocentre

  • ODEON Surrey Quays



Can I purchase tickets for promotional use?

If you are interested in purchasing large numbers of tickets for promotional use, such as sales incentives or just to say 'Thank You' to your staff, please contact our Business to Business agency P&MM on 01908 303 445.


When and how can I use my voucher for free tickets?

We have a large number of different vouchers available, each has different terms and conditions, please check your voucher carefully for validity. At the present time we cannot accept vouchers for over the phone or internet bookings. In these instances bookings must be made in person at the cinema. The only exceptions are ODEON Guest Passes/Tickets, which can be used to book over the telephone (please see the reverse of the guest pass/ticket for details) There will always be a selection of films that your voucher can be used for, but please note that the use of vouchers may be restricted in the first few weeks of the release of a specific film - this is referred to as 'Free List Suspended' period. If you wish to check the FLS (free listed suspended films) listed films please select this link (Opens in new window).


Please note that vouchers which only have a UCI logo (ie do not contain an ODEON logo as well) have restrictions on the cinemas which will accept the vouchers - for more information please select the Contact Us link located on this page.


How to book tickets for a group more than 9 people?

The Lounge has dedicated event coordinators who would be able to assist in group booking. Please contact TheLoungeEvent@odeonuk.com


How much are tickets at my local ODEON?

To find a cinemas ticket price, please go to the page of the cinema that you are planning to visit and click the 'prices' tab.


Can I purchase a Premier, Gallery, 3D, IMAX, iSENSE, ODEON Plus tickets using my ODEON Points?

You can purchase Premier, Gallery, 3D and IMAX tickets using your ODEON Points, select here to find out how many ODEON Points you need. Note some exclusions may apply including ODEON PLUS, charity and other special events.


Once I have booked tickets online, how do I collect them?

You can collect your tickets from the Box Office or from the Automatic Ticket Machines in the foyer (selected cinemas only). You must remember to bring the card used during the booking process as this will be required to locate and issue your booking. Please ensure that you arrive well in advance of the performance to allow time to pick up your tickets. If you arrive after the performance has started, admission may be refused to avoid distraction to the guests already seated in the cinema.


Can I earn ODEON Points on tickets and retail purchased by friends and family?

It is only possible to earn ODEON Points on family or friends ticket and/or retail purchases if you are making payment for them.


How do I find the price of tickets at my local ODEON?

All cinema information including prices can be found on your local ODEONs homepage.  Simply select the ODEON you wish to visit using the "Cinemas" at the top of each page then scroll down until you see the list of film times - you should then see a tab titled "Ticket Prices" which you can click to see the full list of tickets and prices.


Can ODEON Points be awarded to corporate buyers such as bulk tickets, fixed fees and corporate screenings?

The ODEON Première Club is not available for corporate buyers, it is for personal use only.


I have purchased tickets online using my ODEON Première Club, do I need to pay a Fee?

Yes. The Remote Booking Fee of 50 ODEON Première Club points is a fee for booking your tickets remotely.  In addition, if you use a credit/debit card to pay for any of the other tickets in your remote booking, Bookit Ltd will levy a single Card Handling Fee of 21p for processing your credit/ debit card transaction.  


If you do not wish to pay the Remote Booking Fee you can still purchase your tickets at the cinema Box Office or ATM where no Remote Booking Fee or Card Handling Fee will apply.


Why can I not see my ODEON Points straight after I have brought my tickets and/or retail?

It takes our system a little time to reflect these changes in your points balance.


Points earned from ticket purchases are credited to your account within 24 hours of the performance. Points earned from other transactions are credited to your account within 24 hours of the transaction.


In circumstances of system failure, we may be temporarily unable to award Points and your account balance may be incorrect or out of date.



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The Amazing Spiderman 2 in cinemas now!
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Free passes restricted - Find out more
This is an Audio Described Performance: This performance is Audio Described for the visually impaired via headphones available from the Box Office.
This is a Subtitled Performance: Displays subtitles on screen to benefit guests who may be hard of hearing.
Important - this performance is in the early hours of the date shown. E.g Tues 00:15 would be first showing, early hours of Tuesday morning/late night Monday. Find out more
Note - Please note this is an early morning AM performance for the date listed, not an afternoon/evening PM performance. Find out more