FAQ's

  1. What is The Lounge?
  2. If food and drink can be ordered throughout the screening will this not prove a disturbance to other guests?
  3. How and when will payment be made?
  4. How will guests that want to eat in the cinema screen go about ordering?
  5. Will guests only be able to order before the film starts?
  6. What if I want to order a dessert or additional drinks through the duration of the film?
  7. Will the private bar be available to all guests to ODEON Whiteleys?
  8. What is Rowley Leigh's involvement in ODEON Whiteleys?
  9. Why were these particular dishes deemed suitable and appropriate for cinema-dining?
  10. What are your plans to open further ODEON Lounges?
  11. What is Family Lounge?
  12. Who can go to Family Lounge?
  13. When can I go to Family Lounge?
  14. How many screenings are there for Family Lounge?

What is The Lounge?

The Lounge will be a state of the art luxury cinema boasting five intimate screens, each with no more than 50 fully reclining leather seats and extendable leg rests. The cinema will also offer a range of exclusive features and services including an on-site concierge desk offering a dedicated cinema booking and film selection service and a private bar area available for pre-cinema drinks and private functions, featuring highly trained waitress staff. ODEON Whiteleys will also retain four traditional cinema screens which will be on a separate floor to The Lounge. The Lounge is strictly for over 18's only.
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If food and drink can be ordered throughout the screening will this not prove a disturbance to other guests?

We have highly trained waiting staff from restaurant backgrounds to ensure disruption to guests is kept to an absolute minimum. Over and above this, we would encourage all guests to order food and drink during the trailers to ensure it arrives in good time, and to assist us in ensuring a pleasant and quiet environment for other film fans. That said, eating snacks through a film is nothing new and we therefore we don't believe that it will detract from the cinema experience in any way.
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How and when will payment be made?

You can make payment in a way to suit you. A tab can be set up by leaving your card at the bar, you can pay as you go or we will organise payment after you have finished service in the screen.
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How will guests that want to eat in the cinema screen go about ordering?

The experience is enhanced if guests arrive 30 minutes before the film and they can fully enjoy our bar area and order their food to be served either in the bar or at their seat. Guests can continue to order food at any time until the film starts and drinks at anytime during the film.
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Will guests only be able to order before the film starts?

For the main menu, yes.
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What if I want to order a dessert or additional drinks through the duration of the film?

We will also be accommodating this so you can keep ordering certain items.
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Will the private bar be available to all guests to ODEON Whiteleys?

The bar is a private area and as such will only be open to guests in possession of a ticket to see a film at The Lounge.
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What is Rowley Leigh's involvement in ODEON Whiteleys?

Rowley Leigh is the Consultant Chef at ODEON Whiteleys - he has devised the finger, fork and spoon menu.
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Why were these particular dishes deemed suitable and appropriate for cinema-dining?

Rowley Leigh has categorised the menu into finger, fork and spoon options for ultimate ease when selecting dishes to enjoy screen-side. The finger, fork, spoon concept not only allows guests the opportunity to sample fine food from the comfort of their cinema seat but has also been devised to be enjoyed quietly and with maximum ease. The Lounge's luxury food offerings delivers a selection of exquisite dishes that can be enjoyed with minimum fuss and yet still deliver on the taste and excitement you'd expect from a fine dining establishment.
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What are your plans to open further ODEON Lounges?

We're delighted to be trialling our first high-end offering at ODEON Whiteleys. We are confident that this The Lounge concept will be well received by guests which may lead to further luxury offerings at additional ODEON sites - but there are no firm plans to open others at this stage.
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What is Family Lounge?

Due to the popularity of The Lounge, we have now made it possible for families to enjoy The Lounge and to book Teen Tickets for one off screenings.
These screenings will be specially selected to be suitable for Teens, and will be clearly highlighted. For screenings where these tickets are available, the film title will include "Family Lounge". For example "Men In Black - Family Lounge".
Family Lounge screenings will normally be a one off screening every weekend at 12pm.
These screenings are available to children aged 13 and over -who must be accompanied by an adult.
All other performances at The Lounge remain an over 18's experience.
Please note these performances are subject to change.

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Who can go to Family Lounge?

Anyone from the age of 13 will be able to attend Family Lounge screenings. Teens between the age of 13 and 17 must be accompanied by an adult.
Family Lounge is not only available for families and Teens. Adult, Student and Senior tickets will also be available, but guest should not that they should expect Teens to be present at these screenings.
No Child tickets will be available.

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When can I go to Family Lounge?

Family Lounge screenings will normally be a one off screening every weekend at 12pm.

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How many screenings are there for Family Lounge?

There will normally be two screening for Family Lounge each weekend day at 12pm. There will normally be one performance for two selected films. This schedule is subject to change.

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The Lounge Whiteleys

Filmline:
0871 22 44 007
Calls cost 10p per minute
plus network extras.

Address:
ODEON Whiteleys - The Lounge
Whiteleys of Bayswater
Queensway
London
W2 4YL