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staying safe together
These measures will be in place in our cinemas for your safety, well being and enjoyment.
A Safer Space
- We’re limiting the number of seats for sale for each film and guaranteeing unoccupied seats between parties to meet social distancing requirements.
- We’re staggering the show start times to reduce queues and operating safe queuing measures with floor markings and cinema host support.
Safer buying
- We recommend you book online for a contactless experience with all ticket checks conducted visually only.
- We’re offering a range of pre-packaged food and drinks, with contactless till payments.
- We will no longer be accepting cash, but we have increased our contactless limit to help you buy safer.
Enhanced cleaning throughout
- We’ll have more frequent and more thorough cleaning routines throughout the cinema, with extra controls in all toilet facilities.
- Stations offering sanitising gels and wipes with our compliments will be available at allocated points.
In the care of a well-trained team
- All cinema teams have been trained on the new safety and hygiene measures.
- Colleagues will be equipped with personal protective equipment - including face coverings and gloves.
Face covering in cinemas
- Please wear a suitable face covering when you visit our cinemas, in line with government guidelines.
- When seated in the auditorium you will be socially distant from other guests, and you may remove your face covering to enjoy food and drinks.
- Within our Costa outlets, you may remove your face covering to eat and drink once you are seated and socially distant from other guests.
We thank our guests for working with us to keep everyone safe.
1. When you arrive at the cinema, please observe social distancing at all times and avoid waiting around in public areas unless in a queue.
2. Please wash your hands when appropriate and use our sanitising stations with our compliments.
3. Please be at your auditorium in good time for your scheduled start time and have your tickets ready for visual inspection.
4. We have strict guidelines for any of our colleagues who may begin to show early symptoms to stay away from the cinema. We would welcome all of our guests to do the same and stay home if they feel unwell.
5. Please follow government guidelines with regards to wearing face coverings.
6. When booking tickets for a group please follow government guidelines around the "Rule of Six".
We look forward to welcoming you back soon!
How we’re supporting NHS Test & Trace
- To help the NHS fight coronavirus, we’ll be sharing guest contact details with the NHS tracing team when requested.
- To ensure you can be reached, we suggest all guests book their tickets online.
- If you’re unable to book online, you will have the option to leave your contact information at the cinema.
If you wish to help with NHS Test and Trace join myODEON to ensure you can be reached when requested.